Return and cancellation policy
FreeVibez guarantees its customers the possibility of cancelling their order at any time and free of charge provided that the cancellation is communicated before the order is made available to the carrier for shipment.
Return period: You have 14 calendar days from the date of delivery to return the product purchased, provided that the product is unused, in its original packaging and in perfect condition, including all the items that accompanied the product (accessories, instructions, documentation...). All return costs shall be borne by the customer.
Once it has been checked that the product is in these conditions, the refund will be made. If the article is not in all the conditions described above, the refund to be applied will be depreciated. The refund will be made within 14 calendar days of receipt of the return. Returns or exchanges are excluded for those articles that have been manufactured expressly for the customer.
Return of the order due to the customer's absence or incorrectly provided address: We will not cover the cost of sending an order returned to our office. If the customer is absent during the time of collection of the shipment we are not responsible (The delivery company passes by the address several times). In this case the customer will have to correct the wrong address and bear the costs of sending the package again. If the customer wants to cancel the product after it has been returned for this reason, we will only refund the amount of the product, deducting the shipping and cancellation costs.
Return method: In order to make a return it will be necessary to send an email to: firstname.lastname@example.org
Once we receive your request we will reply indicating the instructions to follow for your return.
All returns must be identified with the buyer's details (name, address, order number...) ensuring that the shipment is made safely and with guarantees that the goods arrive in perfect condition. Items that arrive incomplete or damaged will not be refunded.